Severn Trent Saving Schemes

Free

The help with paying bills service by Severn Trent Water is a comprehensive hardship framework designed to make essential water services affordable for struggling households and vulnerable individuals. Recognizing that water is a basic human necessity, the company provides a wide range of free financial support programs to prevent customers from falling into severe debt or facing service disruptions. For households on low incomes, their primary scheme slashes standard bill rates dramatically based on total household earnings and savings. They also offer bill caps for families or individuals who must use higher amounts of water due to specific medical conditions, match customer debt payments pound-for-pound to clear overdue balances faster, and coordinate directly with the government to deduct bill payments safely from state benefits. Beyond direct financial aid, the service provides an extra layer of safety by maintaining a priority care register, ensuring that anyone with complex physical, medical, or mental health needs receives emergency bottleneck water deliveries and personalized bill formatting during any local water supply interruptions.

• Family support
• Financial support
• Physical health conditions
• Utility support
• Mental health support