Universal Credit Helpline (England)

Free

The Help to Claim helpline is a free, confidential, and independent service delivered by Citizens Advice to support people through the initial and often stressful stages of applying for Universal Credit. Recognizing that the welfare system can be confusing and that the application must be done correctly to avoid delays, trained advisors guide individuals through the entire process from start to finish. They help people check if they qualify, gather the right paperwork, fill out the online forms, and prepare for their first jobcenter interview. The support is completely independent of the Department for Work and Pensions (DWP) and is designed to stay by a person's side until their very first correct Universal Credit payment drops into their bank account.

• Digital resources
• Financial support
• Information & advice